Access to working capital.

Access to working capital.

We leverage on Artificial Intelligence, based on data from our pharmacies’ digital suite ,to come up with credit scores which unlock access to capital for our pharmacies from our lending partners. Once a loan request is approved, the money is directly credited to the Pharmacies’ e-wallet on the digital suite. The pharmacist can then use the money for re-stocking, paying for utilities etc.

Loan Terms and Conditions

These Terms and Conditions (“Agreement”) govern your application for and use of loan services provided by Zendawa Africa. By applying for a loan, you agree to be bound by the following terms:

1. Eligibility Criteria

To qualify for a loan, you must:

  • Be a registered business or individual with a verifiable National ID.

  • Provide complete Know Your Customer (KYC) documents, including:

    • National ID (front and back)

    • Business registration certificate or permit

    • KRA PIN

    • Profile photo (must match ID)

    • Accurate location information

  • Have a minimum credit score of 600 and a clean CRB report.

2. Loan Products

Loan durations available include:

  • 7, 14, 30, and 60 days

  • Up to 6 months for amounts exceeding Ksh 200,000 (subject to approval)

3. Interest and Charges

  • Interest rates are risk-based, ranging from 2% to 7% per month.

  • A late payment penalty of 0.02% per day is applied to overdue balances.

  • Penalties start accruing immediately after the due date.

4. Disbursement & Repayment

  • Loan amount and interest must be paid via Paybill 898927, using your ID number as the account number.

  • You will receive an SMS upon approval and reminders before the due date.

5. Repayment Schedule

SMS reminders are sent on Day 7, 15, 27, 29, and the due date. Failure to repay on time may affect your credit score and future loan eligibility.

6. Rejection & Appeals

Loan applications may be rejected due to:

  • Poor credit history

  • Incomplete or inconsistent KYC documents

  • Fraudulent documents or unreachable contact

  • Score below fundable threshold

Customers may reapply after resolving the rejection reasons, including:

  • Uploading complete and accurate M-Pesa statements

  • Clearing existing CRB loans

7. Data Privacy

Your data will be used to assess creditworthiness and for communication purposes. By applying, you consent to our use of your data for these purposes.

8. Acceptance of Terms

By submitting a loan application, you acknowledge and agree to these Terms and Conditions.

To proceed and become part of our pharmacy network—making you eligible for business funding—please click the link below to begin your onboarding:

👉 https://backoffice.zendawa.africa/

Once onboarded successfully, you may qualify to apply for our SME loans.